Shipping & Returns Policy

PROCESSING YOUR ORDER

Online orders will be delivered within approximately 1-3 working days after being placed. Please allow for additional delivery time to regional areas and areas outside Metro Areas.

Please note that orders may be delayed in sale/holiday periods or due to stock availability.

If any item(s) in your order are out of stock at the time your order is processed, we will notify you via email or phone.

TRACKING

Shipping company we use - TNT Couriers via Road Express.

All deliveries require a signature. In which case you may elect to have the parcel safe dropped at your requested delivery address.

All tracking information is sent out via email from the following email address: contact@smartpdrtools.com.au or phone the shop on 📞 02 9607 7609.

If you are unable to find your tracking email please search your spam folder/s as sometimes it may be redirected there.

INTERNATIONAL ORDERS

Shipping company we use - DHL your delivery will require a signature.

Please note: Country taxes and duties must be paid by you the customer.

Delivery times will vary with international orders and can't be guaranteed or estimated.

PROBLEMS WITH YOUR ORDER?

We want you to have the best online shopping experience, so if you have any queries or concerns with your order, please contact: contact@smartpdrtools.com.au or phone the shop on 📞 02 9607 7609.

RETURN POLICY

Return any new, unused item within 30 days for a refund of the purchase price.
If you have a manufacturing problem or an issue with a tool; we will do our very best to repaired or if required replace the item, to our suppliers specifications. Any questions please contact us at contact@smartpdrtools.com.au or phone the shop on 📞 02 9607 7609.